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Refund

Once your return is received and inspected (usually within 72 hours of receipt at our warehouse) your refund will be processed and automatically applied to your credit card.

If you paid by Cash on Delivery (COD) the refund must be done to your Japanese bank account.

We will contact you via e-mail to have your bank account information. 

The money will usually be back on your bank account within 1 week. (Except for holidays)

This depends on your bank.

Have more questions? Submit a request

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