Defective item

We are paying close attention to our product quality.

If you received defective product, please contact us, customer support, with 2 items below ready.

  1. Your order number
  2. Product code or product name of defective item


When we have stock available, we will immediately ship it to you.

If we do not have the stock or the item is already discontinued, we will refund you.


Please kindly return the defective item to us so we can start refund procedure.

You can see how to return your item on this page.