Thank you for your continuous support.
We would like to inform you of shipping and Customer Support suspension during Obon period.
1. Lab opening during Obon period
2018/8/11(Sat) 11AM-6PM Open
2018/8/12(Sun) - 2018/8/15(Wed) Close
2.Order during Obon period
We do take your order during 2018/8/11(Sat) - 2018/8/15(Wed).
However, orders during this period is shipped from 8/16(Thu).
Because shipping companies are busy in Obon season, delivery can be delayed.
We highly recommend you that you place an order if you have any plan to use an item from our store.
Also, you cannot change selected delivery date earlier due to circumstance of our shipping company.
Please ceck out the page below for more information.
Please contact Sagawa Customer Support for a inquiry about delivery after shipping.
You can see your tracking number on a shipping confirmation mail.
Sagawa Customer Support
050-3032-9151 (In English)<<8:00 - 19:00>>
3.Shipping during Obon week
Shipping is suspended during 2018/8/11(Sat) - 2018/8/15(Wed).
Any orders during those 5 days are shipped from 8/16(Thu).
4.Customer Support during Obon period
Customer support is closed during 2018/8/11(Sat)-2018/8/15(Wed).
We are taking your request duting this period, but you will have a response from 2018/8/16(Thu).
If you need any help, please refer the Help center page below.
※Due to bank closure, it may take longer than usual until refund is completed if you return your item around Obon period.
※Our responses may take longer than usual after Obon period because significant congestion is expected.