During December and January, delivery can be delayed because shipping companies are in the busiest season in a year.
Usually your order is delivered to you the next day of your order in the shortest if you do not select the delivery date.
However, without selecting it, delivery can be late around Christmas and New Year’s holidays because shipping agencies are not in usual situation.
What’s more, even with selected date, late delivery can happen due to traffic or weather.
We highly recommend that you select 2-3 days earlier date than the date you actually would like to have the item delivered.
Also please note that you cannot change the selected delivery date to early date after placing order due to delivery company's operation.
Please refer the link below for more detail about it.
If you have any questions or requests after your order is shipped, please call the number below with your track number.
You can check your track number on your shipping confirmation mail.
Sagawa Customer Support
050-3032-9151 (In English) 《8:00 - 19:00》
Thank you for your understanding and cooperation.