- In case of Defective
Please contact Customer Support with your information【Order No.／Item Code／Trouble details If possible, please also provide picture(s) and/or movie to show details.
If you need Warranty Support,please see below for details.
Warranty Support (Repair / Replacement)
- Exchange with other size or color
We are afraid that we do not send you a new one as EXCHANGE unless the item is defective.
When changing the size or color, please return your product by following the steps below and order the desired product again.
We accept free returns if the conditions are met.
If you are worried about the size, you can order multiple sizes and return the one that doesn't fit after you actually see it.
Please see below for details on how to return products.
【Condition of Returning】
Before you return the items, please make sure to check those conditions below.
All the conditions have to be kept for return.
・Purchase outside official stores.
(We do not resell or wholesale.)
・Lost accessories (bags, tags, shoelaces, etc.)
・More than 365 days have passed since the product arrived.
・Used product (You can try it on indoors)
・The product tag has been cut.
|〇 Tags like the image below can be returned even if they are cut off.||✖ Non-returnable if the tag is sewn on the product.|
※Because the tag type and the way it is attached varies depending on the product, tags for products other than clothing will be judged individually. Even if the above five conditions are met, we will accept returns for products that we have determined to be “returnable”.
If you are unsure, please contact us using the inquiry form before returning the product.
＜１＞Check the product you want to return in the return request form.
If you want to return only one or a few of them , please mark or highlight the product name.
※When you have no return request form※
＜２＞Put check on the return request form.
＜３＞Pack all items(including accessories and return request form)and send.
Please send your parcel to the address below.
20-4, Ohgimachi, Amagasaki-shi, Hyogo
Please tell a clerk at post pffice or a shipping company that you would like to use "cash on delivery".
If you need some language help, please simply show him the Japanese message below.
〒660-0096 兵庫県尼崎市扇町20番地4階 デカトロンジャパン返品受付係
We recommend obtaining a proof of posting from your post office when sending back your parcel.
The defective item is checked by our quality team at the warehouse.
After we check everything, we will contact you about refund.
It takes about 1-2 weeks(Except holidays) since your item arrival.