Thank you for your continuous support.
We would like to inform you of shipping and Customer Support suspension during New Year Holiday 28 December 2019(Sat) - 5 January 2020(Sun).
1. Nishinomiya Store opening during New Year Holiday
We are open during New Year Holiday.
Open: 10:00 am
Close: 9:00 pm
(31 December 2019 Close: 7:00 pm)
(1 January 2020 Open: 9:30 am)
2.Order during New Year Holiday
We do take your order during this period but shipping is NOT AS USUAL.
Any orders by 28 Dec 2019 13:00 ： Will be shipped by the day.
Any orders after 28 Dec 2019 13:00 ： Will be shipped from 4 January 2020(Sat) sequentially.
Because shipping companies are busy in New Year Holiday, delivery can be delayed.
We highly recommend you that you place an order as quickly as possible if you have any plan to use an item from our store.
Also, you cannot change selected delivery date earlier due to circumstance of our shipping company.
Please check out the page below for more information.
Please contact Sagawa Customer Support for a inquiry about delivery after shipping.
You can see your tracking number on a shipping confirmation mail.
Sagawa Customer Support
050-3032-9151 (In English)<<8:00 - 19:00>>
3.Shipping during New Year Holiday
Shipping is suspended during 28 December 2019(Sat) - 5 January 2020(Sun).
Any orders during those days are shipped from 6 January 2020(Mon).
4.Customer Support during New Year Holiday
Customer support is closed during 28 December 2019(Sat) - 5 January 2020(Sun).
We are taking your request during this period, but you will have a response from 6 January 2020(Mon).
If you need any help, please refer the Help center page below.
※Due to bank closure, it may take longer than usual until refund is completed if you return your item around New Year Holiday.
※Our responses may take longer than usual after New Year Holiday because significant congestion is expected.