Refund

Credit Card (Visa, Mastercard, JCB, AmericanExpress)

We will refund to your credit card account.

- Please return your product to our return center (warehouse) as per the procedure in How to Return / Exchange.  We do not notify you of our receipt of your return product.

- Within 14 business days after our inspection of the returned product, we will send you a refund confirmation email.

Cash on Delivery (COD)

We will refund to your nominated bank account.

- Please return your product to our return center (warehouse) as per the procedure in How to Return / Exchange.  We do not notify you of our receipt of your return product.

- Within 14 business days after our inspection of the returned product, we will send you an email asking your bank account details.  

- We will send you a refund confirmation email when the bank transfer is completed.  Bank transfer may take 1-2 weeks.

NP Atobarai (Konbini, Post office, Bank, LINE Pay)

We will refund to your nominated bank account after the NP Atobarai payment is completed. 

- Please return your product to our return center (warehouse) as per the procedure in How to Return / Exchange.  We do not notify you of our receipt of your return product.

- Within 14 business days after our inspection of the returned product, we will send you an email asking your bank account details, or asking your payment status.  

- We will send you a refund confirmation email when the bank transfer is completed.  Bank transfer may take 1-2 weeks.

*If you have not received a NP Atobarai Invoice or have question about the invoice or payment status, please contact Net Protections:

Net Protections TEL (Japanese only): 0570-077-015 (Monday to Friday, 9:00～18:00) 

Net Protections HP: Click Here